Terms & Conditions
GENERAL TERMS AND CONDITIONS
Date : 12.09.2025
Last updated: 12.09.2025
These General Terms and Conditions govern the relations between Crafts and Roses Ltd., with UIC 203965481 and address of management in Sofia, Mladost district, Mladost 2, bl. 206, ent. 8, floor 7 and the persons using the website and the store Rose Cosmetics, located on the website https://www.rosecosmetics.net.
DEFINITIONS
Within the meaning of these General Terms and Conditions, the listed concepts are used with the following meaning in order to achieve clarity and brevity:
Merchant - Crafts and Roses Ltd., hereinafter referred to as the "Merchant"; Rose Cosmetics; owner of https://www.rosecosmetics.net and all related subdomains.
Goods - each of the online items offered in the Merchant's store, described with its main characteristics, image and selling price;
"Order" means the selected goods and all other attributes related to the method of delivery and payment for the goods by the customer/user.
Client and/or User – any person who has purchased or made a request to purchase goods from the Merchant's store;
E-shop/virtual store with an e-mail address https://www.rosecosmetics.net owned by the Merchant;
Prices – the amount indicated in a clear and understandable way under each of the items, not including the delivery price, constitutes the final price.
GENERAL:
This document contains General Terms and Conditions, according to which the Merchant provides goods and services to its Clients/Users through its store. These terms and conditions bind all Clients/Users. By clicking the "Confirm" button in the "Confirm Order" step, the Client agrees in full, accepts and undertakes to comply with these General Terms and Conditions.
The products on the website https://www.rosecosmetics.net do not constitute a legally binding offer, but rather are a demonstration online catalogue describing the product line of the Merchant.
After clicking the "Confirm Order" button, the Client agrees to purchase the goods in the shopping cart. This action is legally binding. The customer receives a confirmation of the order and upon receipt of this confirmation, it is considered that the contract has been concluded.
The merchant has the right to make promotional offers, discounts, bonuses and gifts by announcing them on the website of the store;
The contract language, translated from Bulgarian, corresponds to the official language of the country in which the goods are sold. In case of discrepancy or conflict, the main language is Bulgarian, and payments will be made in cash upon delivery – cash on delivery, in the respective currency of the country to which the goods were delivered, when this currency is different from Euros.
PURCHASE REQUEST:
Each purchase request by the Merchant through the store is submitted and carried out in pursuance of these General Terms and Conditions. In the event of a dispute whose will to be bound by the text of these General Terms and Conditions, the person who has paid the price of the goods requested for purchase shall be considered a party to the contract;
The customer submits an application by filling in an electronic form published on the website of the https://www.rosecosmetics.net. The application must indicate: full name, delivery address, email and contact phone number;
Ordering and finalization procedure
Product selection and Cart. The user adds the selected products to the "Cart" and goes to the order page. The total cost (including applicable taxes/fees and shipping) is visualized before confirmation.
Customer identification. The order can be placed as a guest, after logging in to an existing profile or by registering in the ordering process.
Billing and shipping data. The customer fills in the required fields: name/company, address, email and phone number. If necessary, he can specify a different delivery address from the billing address or choose a courier office (if available).
Delivery method. The customer chooses from the currently active delivery options in the Store (including national and/or international), and the price and approximate period are displayed before confirmation.
Payment method. The customer selects an available payment method (e.g. bank cards/online wallets/bank transfer/cash on delivery to Bulgaria – if active). The availability of methods depends on the delivery country and active integrations.
Coupons/vouchers/bonus points. If such functionality is enabled, the Client may apply a coupon, gift voucher and/or loyalty points prior to finalization; the terms of use apply to the relevant code/balance.
Comment on the order (optional). The field is intended for clarifications on delivery and does not replace official correspondence for changes to the contract.
Consents and acceptance of terms. Before finalization, the Client marks the checkbox "I am familiar with and accept the General Terms and Conditions"; Separate checkboxes are used to consent to marketing messages (newsletters), etc., when available.
Order confirmation. By pressing the complete button, the Client submits an electronic order; automatic confirmation is sent to the email specified by the Client. The distance contract shall be deemed to have been concluded from the moment of receipt of the automatic confirmation.
Processing and delivery. Orders are processed within the announced deadlines (working days/holidays). In case of lack of availability, the Store shall notify the Customer of an alternative, partial delivery or refund/cancellation prior to shipment
Corrections/cancellations before sending. The Client may request a change or cancellation of the order before handing it over to a courier using the Store's contacts; For a shipment that has already been delivered, the cancellation/return policy applies.
Taxes, currency and fees. All prices are visualized in the currency of the site – Euro; include VAT; the charge of any delivery charges and/or cash on delivery is displayed before finalisation and depends on the delivery address.
At the time of making the order, the Client expresses his/her consent to these General Terms and Conditions through a specific application, namely: by checking in the field "I agree with the General Terms and Conditions" for purchase and sale through the store, whereby the Client makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he/she is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. Agreement with these General Terms and Conditions will also be considered the action of making an order for the purchase of goods by the Client.
DELIVERY:
In case the ordered goods are available, they are delivered to the delivery address specified by the Client within 3 to 20 working days.
express delivery /3-5/ working days: valid for Bulgaria, Greece, Romania and all countries of Eastern Europe at a price of 6.50 Euro; for the rest of Europe – at a price of 25 euros.
Standard delivery is valid for Europe, the European Economic Area, the USA and third countries. Standard delivery is charged upon finalization of an order and is worth 8 Euro including VAT. For more information, consult the "Deliveries" section.
Delivery is carried out through the services of a courier/forwarding company and is at the expense of the customer, except in cases where the Merchant promotes free delivery under certain conditions.
The obligation to deliver the goods will be deemed fulfilled with the delivery of the goods to the building where the delivery address specified in the order is located.
It is the Merchant's obligation to deliver the goods in appropriate packaging. Rose Cosmetics is not responsible for melted and/or spoiled goods during the summer season due to high temperatures.
The User/Client bears the full risk of damage/loss of the goods upon delivery. Immediately after handing over the goods to a courier, the Merchant is released from the risk that is transferred to the User/Client. The Merchant is not responsible for delay in case the delay is due to a courier or other supplier.
Immediately after delivery, the goods should be carefully inspected by the User/Client or a person authorized by him. Any damages, shocks and other damages shall be reported to the Merchant without delay. In case it is established that there are damages that have occurred during the transportation of the goods, the Merchant is released from liability. In cases where the Merchant has set in writing specific date and time for delivery, the statement shall be binding. In case of incorrect or incorrect address, contact person and/or telephone number when submitting the order, the Merchant is not bound by any obligation to fulfill the order.
When handing over the goods, the User/Client or a third party shall sign the accompanying documents, if any. A third party is considered to be anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer. In case of refusal to receive the goods, except in the cases described below, the refusal is considered unjustified and the Client owes payment of the costs for delivery and return of the goods. In case the Client is not found within the delivery time at the specified address or access and conditions for delivery of the goods are not provided within this period, the Merchant is released from his obligation to deliver the goods requested for purchase.
When the delivered goods clearly do not correspond to the goods requested for purchase by the Client and this can be established through their ordinary inspection, the Client may request that the goods delivered to him be replaced with one corresponding to the purchase request made by him within 24 hours of its receipt.
If an incomplete, incorrect or incorrect address and/or telephone number is indicated when submitting an order, it is considered invalid and the Merchant is not obliged to fulfill it.
In case the Client does not make a payment, after indicating that the same will be made by cash on delivery, the Merchant does not have an obligation to hand over the goods.
DELIVERY OF GOODS:
The goods are handed over to the Client or to a third party, who accepts and confirms the receipt of the same on behalf of the Client by signing the documents accompanying the goods;
In case the customer is not found within the delivery time at the address specified by him or there is no access and conditions for the delivery of the goods within this period and this leads to the impossibility of delivery of the shipment through no fault of the Merchant, the latter is released from his obligation to deliver the requested goods. In this case, the sales contract is automatically terminated.
PRICE AND PAYMENT METHOD:
All prices of goods in the store are in BGN/Euro or in accordance with the country from which the Users visit the virtual store https://www.rosecosmetics.net and are announced in the store. The prices are per unit quantity and the price does not include the cost of transport costs.
The price of the transport is paid by the Client according to a tariff established by the transport company, which is announced on the website of the same and/or the tariffs announced through these General Terms and Conditions.
The user/client must pay all customs duties, etc. fees related to the export of the goods ordered by him.
You can pay for the products you have purchased upon delivery, in cash on delivery or by bank card via a virtual POS, or by using one of the payment methods available through the website.
OVERVIEW OF GOODS, RIGHT OF RETURN AND CLAIM:
Right of withdrawal and return of goods
Consumers have the right to withdraw from the contract for the purchase of a product without giving a reason and without owing compensation or penalty, as long as they comply with the terms and conditions provided for by law. This right can be exercised within 14 days from the date of delivery of the goods or from the moment of taking possession of the last goods (if several items have been ordered).
Return procedure
Notifying the merchant: The consumer must notify the merchant of his desire to return the goods by e-mail message or other appropriate means
Sending the goods : After notification, the user undertakes to send the goods back to an address that the Merchant has confirmed within 14 days from the request for withdrawal from the contract. All bills, duties and fees are at the expense of the Client.
Refund: The Merchant is obliged to refund the amount to the User within 14 days of receipt and confirmation that the returned goods are in proper condition.
Exceptions to the right of withdrawal:
Printed and used products: If the cosmetic product has been printed and used, it cannot be returned for hygiene and health reasons.
Customized Products: Products that have been customized according to the customer's specific requirements are also non-returnable.
Expired products: If the product is expired or has been stored improperly by the user, it cannot be returned.
Damaged products: Products that have been damaged after delivery due to the fault of the consumer are also not eligible for return.
Claims for goods purchased through the store are made in accordance with the rules of the Consumer Protection Act. Complaints can be submitted to the respective e-mail address specified in the "Contacts" section of the Merchant's Website.
Upon receipt of the goods, the Client is obliged to immediately inspect them. If he/she finds obvious deficiencies, lack of any of the accompanying accessories and/or any of the documents required by the Bulgarian legislation, immediately inform the person making the delivery. In this case, a statement of findings shall be drawn up in two identical copies, which shall be signed by the recipient of the goods and the representative of the courier (forwarding) company. The protocol must necessarily describe the obvious deficiencies.
In the event that the Client does not make a claim immediately or even makes one, but does not sign a statement of findings under item 2, Section VII, the Client loses the right to later claim that his goods have been delivered with obvious defects, lack of any of the accompanying accessories and/or any of the documents required by the Bulgarian and applicable European legislation.
RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
The User/Client has the opportunity to view, order the announced goods on the website of the store https://www.rosecosmetics.net
The User/Client has the right to be informed about the status of his/her order.
The user is obliged to pay the price of his order according to the announced method on the page https://www.rosecosmetics.net
Users of the store are not allowed to:
Copy, distribute or use texts, pictures, images or parts of the site without the express permission of Rose Cosmetics.
Use automated systems for downloading any information from https://www.rosecosmetics.net
Overload the system with fictitious requests or other information (flood).
Not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts;
Not to damage the good name of other users;
Download, send, transmit, distribute or use in any way and not make available to any third party any software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, impede, disrupt or limit the normal functioning of the site.
RIGHTS AND OBLIGATIONS OF THE MERCHANT
The Merchant does not have the obligation and objective ability to control the way consumers use the services provided.
The Merchant has the right, but not the obligation, to store materials and information located on the server https://www.rosecosmetics.net
The Merchant has the right at any time, without notifying the User/Client, when the latter uses the services in violation of these terms and conditions, as well as at the discretion of the Merchant, to terminate, suspend or change the services provided in connection with the use of the site. The Merchant shall not be liable to the Users and third parties for damages and lost profits incurred as a result of the termination, the suspension, modification or limitation of the Services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through https://www.rosecosmetics.net
The Merchant undertakes to transfer to the consumer/customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check for technical fitness of each item before it is sent (if this is possible, without violating the integrity of the packaging).
The Merchant shall not be liable for damages caused to the software, hardware or telecommunication facilities, or for loss of data resulting from materials or resources sought, loaded or used in any way through the services provided.
The Merchant has the right to collect and use information relating to its Users/Clients, regardless of whether they are registered.
The information under the preceding article may be used by the Merchant, except in case of explicit disagreement of the User, sent to the e-mail address specified in the "Contacts" section of https://www.rosecosmetics.net. All purposes for which the Merchant will use the information are in accordance with the Bulgarian and applicable legislation of the European Union, the applicable international acts and good morals.
The Merchant shall not be liable for non-fulfillment of its obligations under this contract in the event of circumstances that it did not foresee and was not obliged to foresee – incl., cases of accidental events, problems in the global network of the Internet and in the provision of services beyond the control of the Merchant;
PERSONAL DATA
The Merchant guarantees to its Users/Clients the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the attention of third parties except in the cases and under the conditions specified in these General Terms and Conditions. The Merchant protects the personal data of the User/Client, which became known to him when filling in the electronic form for making a purchase application, and this obligation is abolished in case the Client has provided false data. In compliance with the current legislation and the provisions of these General Terms and Conditions, the Merchant may use the Client's personal data only for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with the Bulgarian legislation as well as the applicable legislation of the European Union, and the applicable international acts, Internet ethics, the rules of morality and good morals.
The Merchant undertakes not to disclose any personal data about the Client to third parties - state authorities, commercial companies, individuals and others, except in cases where he/she has received the explicit written consent of the Client, the information is requested by state authorities or officials, who, according to the current legislation, are authorized to request and collect such information. According to the laws of the Republic of Bulgaria, in order to issue an invoice, the personal identification number and/or the Tax Identification Number, and/or UIC/BULSTAT of the company that is the Consumer will be required.
AMENDMENTS
These General Terms and Conditions may be changed at any time by the Merchant; The Merchant undertakes to notify the User of the changes in the General Terms and Conditions by publishing a notice of their amendments in a prominent place on its website and giving sufficient time to familiarize himself with them. Within the given period, if the User does not declare that he rejects the changes, then he is considered bound by them.
FINAL PROVISIONS
Rose Cosmetics takes care that the information in the store is always kept true and up-to-date, and accurate information can be obtained at the specified email and phone number in the "Contacts" section of the Merchant's Website.
There may be discrepancies in the shades of colors from the photographic material on the website of the store and the actual shades of colors of the products.
Rose Cosmetics does not guarantee that access to the store will be uninterrupted, timely, secure and free from errors, insofar as this is beyond the capabilities, control and will of the Merchant.
Rose Cosmetics is a personal data controller and guarantees the inviolability of the information containing personal data provided by the Clients. Disclosure is possible only in cases where the information is requested by state authorities or officials authorized by law to request and collect information containing personal data and in compliance with the statutory procedure. the client gives his/her perpetual, explicit and unconditional consent for the personal data provided by him/her to be collected, stored, processed and used by Rose Cosmetics for the purposes of execution of the contract for the sale and purchase and delivery of ordered goods.
These General Terms and Conditions are in force from the moment of their publication. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes for filling gaps in the contract or its adaptation to new circumstances, will be resolved by the competent court of registration of the MERCHANT, in accordance with the Bulgarian legislation, as well as that of the European Union. where applicable.