Shipping cost, Delivery & Returns Policy



Shipping cost will be calculated on total order’s weight.  Small shipments up to 1 kg will be shipped with priority mail;  Large parcels of 1 -2 kg -  with signed 1st class mail.

 <0.150 kg <0.250 kg <0.500 kg  <1 kg  < 2 kg  2 kg >
 4 Eu  6 Eu  8 Eu  15 Eu  20 Eu  DHL or Speedy


If any questions on combined shipping cost, don't hesitate to contact us at :



We ship worldwide within 24 – 48 h of receiving your order !

We strive to keep good stock on all items offered, if there is out-of-stock item you will receive a message about delay of shipment.

We usually ship Monday, Wednesday and Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

Standard Delivery:
      • To UK and all European countries - 6 – 8 business days

      • To the US and Canada – 5 – 10 business days

      • To Asia, Australia and rest of world – 10 – 14 business days

*Standard delivery to Africa, Mauritius, or other islands might be slow , up to 40 – 45 days. We prefer to ship with Express signed mail.

Signed Express Mail Takes 3-5 business days to UK and all European countries ; 5-8 business days to rest of the world.

DHL Express : 3-4 business days worlwide dlivery at 28 Euro < up to 2kg. For shipments over 2kg we will provide you with a special rate.

POST DELAYS: Delays occur very rarely, still this may happen especially in holiday seasons. If you think that your item has been delayed for too long, don’t hesitate to contact us. We will provide you with a tracking number.  Please, check up with your local post office first.
Replacement for items delayed or lost due to delivery service problems will be handled on an individual basis.



Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

We strive to amicably resolve all issues that may arise.

If you are not satisfied with your purchase and wish to return your item for a refund or exchange, we will be happy to do so. Please, ensure that we receive the item back in its original condition within 20 days of you receiving it. You will be liable for the return shipping cost.

To return your goods, please send to the address below:

Crafts and Roses Ltd.
Po Box 20, Mladost 2
Sofia 1799