Delivery Information
SHIPPING & DELIVERY
Shipping cost is based on the total weight of items in
your basket and your location. There are few options to chose from :
|
|
<0.150 kg |
0.150 – 0.500 kg |
0.500 - 1 kg |
1-2 kg |
2 kg > |
|
Standard mail - EU ( 1-2 weeks delivery) |
6 Eu |
8 Eu |
10 Eu |
18 Eu |
+5 Eu /per kg |
|
Standard mail - US & Rest of world (2-3 weeks delivery) |
6 Eu |
10 Eu |
15 EU |
25 Eu |
+5 Eu / per kg |
|
Land delivery Europe - GREECE, ROMANIA,
Croatia, Slovenia, Hungary, Poland, Czech Republic, Slovakia) ( 3-7 days delivery) |
5 Eu |
||||
|
Land delivery Europe – Germany,
Austria ( 7 days delivery) |
15 Eur |
||||
|
Land delivery Europe – Italy, France,
UK, Belgium, Netherlands ( 7 days delivery) |
22 Eur |
||||
|
DHL express - Worldwide ( 3-5 business days delivery ) |
22
Eu |
25 Eu |
30 Eu |
+5 Eu / per kg |
|
* Standard
mail / usually Registered with a
tracking number. To be followed
on : https://www.track-trace.com/post
Post Delays may
occur in holiday seasons, Covid crisis and other unpredictable post problems.
If you think that your item has been delayed for too long, please, contact us.
HANDLING & PACKING
We will ship within
24 – 48 h of receiving your order !
We strive to keep good stock on all items offered, if there is out-of-stock
item you will receive a message about delay of shipment.
GIFT wrapping –
don‘t hesitate to write us your personal Gift message – we will print and send
along.
REPLACEMENTS & RETURNS
Our aim is that all our products reach you in perfect
condition. If you're disappointed in any way we would like to know, so please
make sure you contact us if this is the case.
We strive to amicably resolve all issues that may arise. If you are not satisfied
with your purchase and wish to return your item for a refund or exchange, we
will be happy to do so.
Please, ensure that we receive the item back in its
original condition within 20 days of you receiving it.
For UK or German residents, we will provide you with a local return
address. For all rest, please, use :
Rose Cosmetics Ltd.
Mladost 2, RUM, office 22
Sofia 1799
BULGARIA