Delivery Information

SHIPPING & DELIVERY

Shipping cost is based on the total weight of items in your basket and your location. There are few options to chose from :

 

 

 <0.150 kg

0.150 – 0.500 kg

0.500 - 1 kg

 1-2 kg

 2 kg >

Standard mail -  EU

( 1-2 weeks delivery)

 6 Eu

 8 Eu

 10 Eu

 18 Eu

 +5 Eu /per kg

Standard mail -  

US & Rest of world 

(2-3 weeks delivery)

6 Eu

10 Eu

15 EU

25 Eu

+5 Eu / per kg

DPD Europe - GREECE, ROMANIA, Croatia, Slovenia, Hungary, Poland,  Czech Republic, Slovakia)

( 3-7 days delivery)

 

5 Eu

DPD Europe –

 Germany, Austria 

 7 days  delivery)

 

15 Eur

DPD Europe –

 Italy, France, UK, Belgium, Netherlands

 7 days delivery)

 

22 Eur

DHL express  - Worldwide

( 3-5 business days delivery )

 22 Eu             

25 Eu

30 Eu

+5 Eu / per kg

 

Standard mail / usually Registered with a tracking number. To be followed on : https://www.track-trace.com/post

Post Delays may occur in holiday seasons, Covid crisis and other unpredictable post problems. If you think that your item has been delayed for too long, please, contact us.

* DPD tracking : https://www.dpd.com/tracking

* DHL tracking : https://www.dhl.bg/en/express/tracking.html

 

HANDLING & PACKING

We will ship within 24 – 48 h of receiving your order !
We strive to keep good stock on all items offered, if there is out-of-stock item you will receive a message about delay of shipment.

GIFT wrapping – don‘t hesitate to write us your personal Gift message – we will print and send along.


REPLACEMENTS  &  RETURNS

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

We strive to amicably resolve all issues that may arise. If you are not satisfied with your purchase and wish to return your item for a refund or exchange, we will be happy to do so.

Please, ensure that we receive the item back in its original condition within 20 days of you receiving it.


For UK or German residents, we will provide you with a local return address.  For all rest, please, use :

Crafts and Roses Ltd.
Po Box 20, Mladost 2
Sofia 1799
BULGARIA